{"id":4597,"date":"2022-04-13T10:34:00","date_gmt":"2022-04-13T13:34:00","guid":{"rendered":"http:\/\/redelog.rj.gov.br\/redecompras\/?p=4597"},"modified":"2022-10-17T16:03:13","modified_gmt":"2022-10-17T19:03:13","slug":"central-de-atendimento-citsmart","status":"publish","type":"post","link":"https:\/\/redelog.rj.gov.br\/redepreg\/central-de-atendimento-citsmart\/","title":{"rendered":"CENTRAL DE ATENDIMENTO &#8211; CITSmart"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"4597\" class=\"elementor elementor-4597\" data-elementor-post-type=\"post\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-8e7c869 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"8e7c869\" data-element_type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-db26903\" data-id=\"db26903\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-adc06de elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"adc06de\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-311cc18 elementor-widget elementor-widget-text-editor\" data-id=\"311cc18\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"MsoNormal\" style=\"text-align: justify;\"><span style=\"font-size: 13.5pt; line-height: 107%; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;\"><img decoding=\"async\" class=\"wp-image-7080 size-thumbnail alignleft\" src=\"http:\/\/redelog.rj.gov.br\/redecompras\/wp-content\/uploads\/2022\/06\/Icone00-150x150.png\" alt=\"\" width=\"150\" height=\"150\" srcset=\"https:\/\/redelog.rj.gov.br\/redepreg\/wp-content\/uploads\/2022\/06\/Icone00-150x150.png 150w, https:\/\/redelog.rj.gov.br\/redepreg\/wp-content\/uploads\/2022\/06\/Icone00-300x300.png 300w, https:\/\/redelog.rj.gov.br\/redepreg\/wp-content\/uploads\/2022\/06\/Icone00-1024x1024.png 1024w, https:\/\/redelog.rj.gov.br\/redepreg\/wp-content\/uploads\/2022\/06\/Icone00-768x768.png 768w, https:\/\/redelog.rj.gov.br\/redepreg\/wp-content\/uploads\/2022\/06\/Icone00-1536x1536.png 1536w, https:\/\/redelog.rj.gov.br\/redepreg\/wp-content\/uploads\/2022\/06\/Icone00-2048x2048.png 2048w, https:\/\/redelog.rj.gov.br\/redepreg\/wp-content\/uploads\/2022\/06\/Icone00-230x230.png 230w, https:\/\/redelog.rj.gov.br\/redepreg\/wp-content\/uploads\/2022\/06\/Icone00-400x400.png 400w, https:\/\/redelog.rj.gov.br\/redepreg\/wp-content\/uploads\/2022\/06\/Icone00-600x600.png 600w, https:\/\/redelog.rj.gov.br\/redepreg\/wp-content\/uploads\/2022\/06\/Icone00-640x640.png 640w\" sizes=\"(max-width: 150px) 100vw, 150px\" \/>O sistema <a href=\"https:\/\/www.gov.br\/compras\/pt-br\" target=\"_blank\" rel=\"noopener\">Compras.gov.br<\/a> oferece, atrav\u00e9s do portal de servi\u00e7os, o Sistema <a href=\"https:\/\/portaldeservicos.economia.gov.br\/citsmart\/login\/login.load\" target=\"_blank\" rel=\"noopener\">CITSmart<\/a> \u2013 Atendimento ao Usu\u00e1rio<\/span><span style=\"font-size: 13.5pt; line-height: 107%; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;\">.<\/span><\/p><p class=\"MsoNormal\" style=\"text-align: justify;\"><span style=\"font-size: 13.5pt; line-height: 107%; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;\">O CITSmart \u00e9 uma ferramenta atrav\u00e9s da qual os servidores do Estado do Rio de Janeiro utilizar\u00e3o quando ocorrer intercorr\u00eancias no acesso e na utiliza\u00e7\u00e3o do sistema <a href=\"https:\/\/www.gov.br\/compras\/pt-br\">Compras.gov.br<\/a> Sua principal finalidade para o usu\u00e1rio servidor \u00e9 a abertura de chamado online para ser atendido diretamente pelo Minist\u00e9rio da Economia, que \u00e9 o respons\u00e1vel por encaminhar os chamados\/solicita\u00e7\u00f5es \u00e0s respectivas \u00e1reas t\u00e9cnicas para o devido atendimento.<\/span><\/p><p class=\"MsoNormal\" style=\"text-align: justify; tab-stops: 404.0pt;\"><span style=\"font-size: 13.5pt; letter-spacing: 0px;\">Para facilitar os usu\u00e1rios do Compras.gov.br s\u00e3o apresentadas, a seguir, as op\u00e7\u00f5es de temas de servi\u00e7os dispon\u00edveis para abertura de chamados\/solicita\u00e7\u00f5es, com destaques das mais utilizadas. <\/span><span style=\"font-size: 13.5pt; letter-spacing: 0px;\">E, tamb\u00e9m, sobre como acompanhar os chamados\/solicita\u00e7\u00f5es.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4b3061a elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"4b3061a\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ba13e0b elementor-widget elementor-widget-heading\" data-id=\"ba13e0b\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Perguntas e Respostas: CITSmart Atendimento ao Usu\u00e1rio<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5aba828 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"5aba828\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f278545 elementor-widget elementor-widget-toggle\" data-id=\"f278545\" data-element_type=\"widget\" data-widget_type=\"toggle.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2541\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-2541\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">1. Quais os canais de Atendimento ao usu\u00e1rio?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-2541\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-2541\"><p style=\"text-align: justify;\">O Sistema Compras Governamentais, al\u00e9m do <strong>telefone 0800-978-9001<\/strong>, oferece, atrav\u00e9s do portal de servi\u00e7os, o <strong><a href=\"https:\/\/portaldeservicos.economia.gov.br\/citsmart\/pages\/login\/login.load\" target=\"_blank\" rel=\"noopener\">CITSmart<\/a>.<\/strong><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2542\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-2542\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">2. Como \u00e9 feito o cadastro para utilizar o CITSmart?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-2542\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-2542\"><p style=\"text-align: justify;\">Passo 1. O cadastro para utiliza\u00e7\u00e3o do CITSmart \u00e9 criado pelo pr\u00f3prio usu\u00e1rio, sendo necess\u00e1rio que, na tela de login, o mesmo clique em \u2018<strong>N\u00e3o tem acesso ao CITSmart?<\/strong>\u2019<\/p><p><img fetchpriority=\"high\" decoding=\"async\" class=\"aligncenter wp-image-4940 size-full\" src=\"http:\/\/redelog.rj.gov.br\/redecompras\/wp-content\/uploads\/2022\/04\/Citsmart-2.png\" alt=\"\" width=\"450\" height=\"555\" srcset=\"https:\/\/redelog.rj.gov.br\/redepreg\/wp-content\/uploads\/2022\/04\/Citsmart-2.png 450w, https:\/\/redelog.rj.gov.br\/redepreg\/wp-content\/uploads\/2022\/04\/Citsmart-2-243x300.png 243w\" sizes=\"(max-width: 450px) 100vw, 450px\" \/><\/p><p style=\"text-align: justify;\">Passo 2. Na sequ\u00eancia, o usu\u00e1rio ser\u00e1 direcionado para a p\u00e1gina <strong>Solicita\u00e7\u00e3o de Acesso<\/strong> e dever\u00e1 preencher os dados solicitados na tela (todos os campos com asterisco s\u00e3o obrigat\u00f3rios):<\/p><p><img decoding=\"async\" class=\"aligncenter wp-image-5394 size-full\" src=\"http:\/\/redelog.rj.gov.br\/redecompras\/wp-content\/uploads\/2022\/05\/Citsmart-3.png\" alt=\"\" width=\"608\" height=\"495\" srcset=\"https:\/\/redelog.rj.gov.br\/redepreg\/wp-content\/uploads\/2022\/05\/Citsmart-3.png 608w, https:\/\/redelog.rj.gov.br\/redepreg\/wp-content\/uploads\/2022\/05\/Citsmart-3-300x244.png 300w, https:\/\/redelog.rj.gov.br\/redepreg\/wp-content\/uploads\/2022\/05\/Citsmart-3-600x488.png 600w\" sizes=\"(max-width: 608px) 100vw, 608px\" \/><\/p><p style=\"text-align: justify;\">Preenchidos todos os dados na tela <strong>Solicita\u00e7\u00e3o de Acesso<\/strong>, \u00a0\u00e9 importante destacar que, ao realizar o cadastro na tela seguinte, n\u00e3o h\u00e1 informa\u00e7\u00f5es sobre a estrutura do Governo do Estado do Rio de Janeiro; assim, sugerimos a op\u00e7\u00e3o <strong>\u2018Governo\u2019 <\/strong>para o preenchimento do campo <strong>Unidade<\/strong>.<\/p><p style=\"text-align: justify;\">Passo 3. Na sequ\u00eancia, ap\u00f3s clicar em <strong>Solicitar Acesso<\/strong>, o sistema envia uma mensagem de sucesso contendo um bot\u00e3o verde <strong>Acessar o CITSmart<\/strong>:<\/p><p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-4942 size-full\" src=\"http:\/\/redelog.rj.gov.br\/redecompras\/wp-content\/uploads\/2022\/04\/Citsmart-4.png\" alt=\"\" width=\"608\" height=\"160\" srcset=\"https:\/\/redelog.rj.gov.br\/redepreg\/wp-content\/uploads\/2022\/04\/Citsmart-4.png 608w, https:\/\/redelog.rj.gov.br\/redepreg\/wp-content\/uploads\/2022\/04\/Citsmart-4-300x79.png 300w, https:\/\/redelog.rj.gov.br\/redepreg\/wp-content\/uploads\/2022\/04\/Citsmart-4-600x158.png 600w\" sizes=\"(max-width: 608px) 100vw, 608px\" \/><\/p><p>Passo 4. Uma vez cadastrado, o usu\u00e1rio far\u00e1 a inser\u00e7\u00e3o das credenciais de acesso (CPF e senha):<\/p><p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-4943 size-full\" src=\"http:\/\/redelog.rj.gov.br\/redecompras\/wp-content\/uploads\/2022\/04\/Citsmart-5.png\" alt=\"\" width=\"554\" height=\"524\" srcset=\"https:\/\/redelog.rj.gov.br\/redepreg\/wp-content\/uploads\/2022\/04\/Citsmart-5.png 554w, https:\/\/redelog.rj.gov.br\/redepreg\/wp-content\/uploads\/2022\/04\/Citsmart-5-300x284.png 300w\" sizes=\"(max-width: 554px) 100vw, 554px\" \/><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2543\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-2543\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">3. Como proceder para abertura de solicita\u00e7\u00f5es (chamados)?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-2543\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-2543\"><p style=\"text-align: justify;\">Passo 1. Ap\u00f3s o login, ao ingressar no portal, clique na imagem do SIASG para ser direcionado ao <strong>Centro de Experi\u00eancia<\/strong>:<\/p><p style=\"text-align: justify;\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-4944 size-full\" src=\"http:\/\/redelog.rj.gov.br\/redecompras\/wp-content\/uploads\/2022\/04\/Citsmart-6.png\" alt=\"\" width=\"496\" height=\"259\" srcset=\"https:\/\/redelog.rj.gov.br\/redepreg\/wp-content\/uploads\/2022\/04\/Citsmart-6.png 496w, https:\/\/redelog.rj.gov.br\/redepreg\/wp-content\/uploads\/2022\/04\/Citsmart-6-300x157.png 300w\" sizes=\"(max-width: 496px) 100vw, 496px\" \/><\/p><p style=\"text-align: justify;\">Passo 2. O usu\u00e1rio \u00e9 direcionado para o <strong>Portal de Servi\u00e7os<\/strong> para <strong>abertura de solicita\u00e7\u00f5es<\/strong> relacionadas ao Sistema Integrado de Administra\u00e7\u00e3o de Servi\u00e7os Gerais \u2013 SIASG:<\/p><p style=\"text-align: justify;\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-5337 size-full aligncenter\" src=\"http:\/\/redelog.rj.gov.br\/redecompras\/wp-content\/uploads\/2022\/05\/Opcoes-CITSmart.png\" alt=\"\" width=\"997\" height=\"717\" srcset=\"https:\/\/redelog.rj.gov.br\/redepreg\/wp-content\/uploads\/2022\/05\/Opcoes-CITSmart.png 997w, https:\/\/redelog.rj.gov.br\/redepreg\/wp-content\/uploads\/2022\/05\/Opcoes-CITSmart-300x216.png 300w, https:\/\/redelog.rj.gov.br\/redepreg\/wp-content\/uploads\/2022\/05\/Opcoes-CITSmart-768x552.png 768w, https:\/\/redelog.rj.gov.br\/redepreg\/wp-content\/uploads\/2022\/05\/Opcoes-CITSmart-370x265.png 370w, https:\/\/redelog.rj.gov.br\/redepreg\/wp-content\/uploads\/2022\/05\/Opcoes-CITSmart-600x431.png 600w\" sizes=\"(max-width: 997px) 100vw, 997px\" \/><\/p><p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-5360 size-full\" src=\"http:\/\/redelog.rj.gov.br\/redecompras\/wp-content\/uploads\/2022\/05\/citsmart-0-e1652122499809.jpg\" alt=\"\" width=\"576\" height=\"154\" \/><\/p><p style=\"text-align: justify;\">Caso n\u00e3o encontre o tema da sua solicita\u00e7\u00e3o, \u00e9 necess\u00e1rio entrar em contato com a <strong><a href=\"https:\/\/portaldeservicos.economia.gov.br\/citsmart\/login\/login.load\">Central de Servi\u00e7os<\/a> no 0800 978 9001<\/strong>.<\/p><p style=\"text-align: justify;\"><strong>OBS:<\/strong> no acesso atrav\u00e9s do Suporte do 0800 978 9001 \u00e9 solicitado que o usu\u00e1rio cadastre a sua solicita\u00e7\u00e3o tamb\u00e9m no CITSmart para que a equipe de atendimento possa verificar com maior efic\u00e1cia os problemas e intercorr\u00eancias relatados pelos usu\u00e1rio.<\/p><p style=\"text-align: justify;\">Dentre todas as op\u00e7\u00f5es de <strong>temas de servi\u00e7os<\/strong> para <strong>abertura de solicita\u00e7\u00f5es<\/strong>, seguem destacadas as <strong>mais utilizadas<\/strong> no decorrer da utiliza\u00e7\u00e3o do Sistema Compras.gov.br pelos perfis governamentais.<\/p><p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-4945 size-full\" src=\"http:\/\/redelog.rj.gov.br\/redecompras\/wp-content\/uploads\/2022\/04\/Citsmart-7.png\" alt=\"\" width=\"405\" height=\"134\" srcset=\"https:\/\/redelog.rj.gov.br\/redepreg\/wp-content\/uploads\/2022\/04\/Citsmart-7.png 405w, https:\/\/redelog.rj.gov.br\/redepreg\/wp-content\/uploads\/2022\/04\/Citsmart-7-300x99.png 300w\" sizes=\"(max-width: 405px) 100vw, 405px\" \/><\/p><p style=\"text-align: justify;\">Neste servi\u00e7o, o usu\u00e1rio ir\u00e1 registrar <strong>Erro e Indisponibilidades no SIASG.<\/strong><\/p><p><strong>Pontos de aten\u00e7\u00e3o:<\/strong><\/p><ul><li style=\"text-align: justify;\">O envio do <strong>print da tela<\/strong> que apresentou erro e o <strong>preenchimento do question\u00e1rio<\/strong> s\u00e3o <strong><u>obrigat\u00f3rios<\/u><\/strong>, sendo ainda imprescind\u00edvel que o usu\u00e1rio descreva passo a passo o que ensejou o erro\/indisponibilidade.<\/li><li style=\"text-align: justify;\">Caso n\u00e3o sejam preenchidas as informa\u00e7\u00f5es, conforme solicitado no question\u00e1rio, o chamado \u00e9 encerrado, sem que seja realizado o tratamento da demanda pelo setor de suporte do <a href=\"https:\/\/www.gov.br\/compras\/pt-br\">Compras.gov.br<\/a><\/li><li style=\"text-align: justify;\">Se o print de tela n\u00e3o \u00e9 inserido, o setor de suporte n\u00e3o d\u00e1 o devido tratamento, sendo cancelada tamb\u00e9m a solicita\u00e7\u00e3o.<\/li><\/ul><p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-4946 size-full\" src=\"http:\/\/redelog.rj.gov.br\/redecompras\/wp-content\/uploads\/2022\/04\/Citsmart-8.png\" alt=\"\" width=\"778\" height=\"388\" srcset=\"https:\/\/redelog.rj.gov.br\/redepreg\/wp-content\/uploads\/2022\/04\/Citsmart-8.png 778w, https:\/\/redelog.rj.gov.br\/redepreg\/wp-content\/uploads\/2022\/04\/Citsmart-8-300x150.png 300w, https:\/\/redelog.rj.gov.br\/redepreg\/wp-content\/uploads\/2022\/04\/Citsmart-8-768x383.png 768w, https:\/\/redelog.rj.gov.br\/redepreg\/wp-content\/uploads\/2022\/04\/Citsmart-8-600x299.png 600w\" sizes=\"(max-width: 778px) 100vw, 778px\" \/><\/p><p style=\"text-align: justify;\">Passo 3. Ap\u00f3s a inclus\u00e3o do erro\/indisponibilidade, o sistema informa o <strong>Ticket<\/strong> para acompanhamento e envia um e-mail para o endere\u00e7o que o usu\u00e1rio cadastrou.\u00a0 Geralmente o prazo de resposta varia de acordo com o <strong>n\u00edvel de prioridade<\/strong> estipulado pelo <strong>sistema<\/strong>, via de regra, o atendimento acontece aproximadamente em at\u00e9 72 horas, p\u00f3s solicita\u00e7\u00e3o:<\/p><p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-4947 size-full\" src=\"http:\/\/redelog.rj.gov.br\/redecompras\/wp-content\/uploads\/2022\/04\/Citsmart-9.png\" alt=\"\" width=\"586\" height=\"163\" srcset=\"https:\/\/redelog.rj.gov.br\/redepreg\/wp-content\/uploads\/2022\/04\/Citsmart-9.png 586w, https:\/\/redelog.rj.gov.br\/redepreg\/wp-content\/uploads\/2022\/04\/Citsmart-9-300x83.png 300w\" sizes=\"(max-width: 586px) 100vw, 586px\" \/><\/p><p style=\"text-align: justify;\">Passo 4. Ao clicar no bot\u00e3o <strong>Fechar<\/strong> do ticket (tela acima), o usu\u00e1rio \u00e9 direcionado para a p\u00e1gina de tratamento do Suporte, que possui todas as informa\u00e7\u00f5es que foram inclu\u00eddas no momento que ingressou com o chamado:<\/p><p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-4948 size-full\" src=\"http:\/\/redelog.rj.gov.br\/redecompras\/wp-content\/uploads\/2022\/04\/Citsmart-10.png\" alt=\"\" width=\"768\" height=\"271\" srcset=\"https:\/\/redelog.rj.gov.br\/redepreg\/wp-content\/uploads\/2022\/04\/Citsmart-10.png 768w, https:\/\/redelog.rj.gov.br\/redepreg\/wp-content\/uploads\/2022\/04\/Citsmart-10-300x106.png 300w, https:\/\/redelog.rj.gov.br\/redepreg\/wp-content\/uploads\/2022\/04\/Citsmart-10-600x212.png 600w\" sizes=\"(max-width: 768px) 100vw, 768px\" \/><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2544\" class=\"elementor-tab-title\" data-tab=\"4\" role=\"button\" aria-controls=\"elementor-tab-content-2544\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">4. Como consultar as informa\u00e7\u00f5es da solicita\u00e7\u00e3o?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-2544\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"region\" aria-labelledby=\"elementor-tab-title-2544\"><p style=\"text-align: justify;\">Passo 1. Caso o usu\u00e1rio se <em>deslogue<\/em> ou o sistema saia do ar, o usu\u00e1rio pode consultar as informa\u00e7\u00f5es da sua solicita\u00e7\u00e3o realizando o seguinte procedimento:<\/p><p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-4949 size-full\" src=\"http:\/\/redelog.rj.gov.br\/redecompras\/wp-content\/uploads\/2022\/04\/Citsmart-11.png\" alt=\"\" width=\"745\" height=\"294\" srcset=\"https:\/\/redelog.rj.gov.br\/redepreg\/wp-content\/uploads\/2022\/04\/Citsmart-11.png 745w, https:\/\/redelog.rj.gov.br\/redepreg\/wp-content\/uploads\/2022\/04\/Citsmart-11-300x118.png 300w, https:\/\/redelog.rj.gov.br\/redepreg\/wp-content\/uploads\/2022\/04\/Citsmart-11-600x237.png 600w\" sizes=\"(max-width: 745px) 100vw, 745px\" \/><\/p><p style=\"text-align: justify;\">Passo 2. \u00c9 importante <strong>ordenar os Tickets<\/strong> para acessar os pedidos que foram solicitados pelos usu\u00e1rios:<\/p><p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-4950 size-full\" src=\"http:\/\/redelog.rj.gov.br\/redecompras\/wp-content\/uploads\/2022\/04\/Citsmart-12.png\" alt=\"\" width=\"778\" height=\"322\" srcset=\"https:\/\/redelog.rj.gov.br\/redepreg\/wp-content\/uploads\/2022\/04\/Citsmart-12.png 778w, https:\/\/redelog.rj.gov.br\/redepreg\/wp-content\/uploads\/2022\/04\/Citsmart-12-300x124.png 300w, https:\/\/redelog.rj.gov.br\/redepreg\/wp-content\/uploads\/2022\/04\/Citsmart-12-768x318.png 768w, https:\/\/redelog.rj.gov.br\/redepreg\/wp-content\/uploads\/2022\/04\/Citsmart-12-600x248.png 600w\" sizes=\"(max-width: 778px) 100vw, 778px\" \/><\/p><p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-4951 size-full\" src=\"http:\/\/redelog.rj.gov.br\/redecompras\/wp-content\/uploads\/2022\/04\/Citsmart-13.png\" alt=\"\" width=\"377\" height=\"268\" srcset=\"https:\/\/redelog.rj.gov.br\/redepreg\/wp-content\/uploads\/2022\/04\/Citsmart-13.png 377w, https:\/\/redelog.rj.gov.br\/redepreg\/wp-content\/uploads\/2022\/04\/Citsmart-13-300x213.png 300w\" sizes=\"(max-width: 377px) 100vw, 377px\" \/><\/p><p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-4952 size-full\" src=\"http:\/\/redelog.rj.gov.br\/redecompras\/wp-content\/uploads\/2022\/04\/Citsmart-14.png\" alt=\"\" width=\"378\" height=\"275\" srcset=\"https:\/\/redelog.rj.gov.br\/redepreg\/wp-content\/uploads\/2022\/04\/Citsmart-14.png 378w, https:\/\/redelog.rj.gov.br\/redepreg\/wp-content\/uploads\/2022\/04\/Citsmart-14-300x218.png 300w\" sizes=\"(max-width: 378px) 100vw, 378px\" \/><\/p><p style=\"text-align: justify;\"><strong>Aten\u00e7\u00e3o:<\/strong> \u00e9 importante destacar que al\u00e9m do Ticket no CITSmart, o sistema envia automaticamente um registro de sua solicita\u00e7\u00e3o para o e-mail cadastrado.<\/p><p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-4953 size-full\" src=\"http:\/\/redelog.rj.gov.br\/redecompras\/wp-content\/uploads\/2022\/04\/Citsmart-15.png\" alt=\"\" width=\"604\" height=\"472\" srcset=\"https:\/\/redelog.rj.gov.br\/redepreg\/wp-content\/uploads\/2022\/04\/Citsmart-15.png 604w, https:\/\/redelog.rj.gov.br\/redepreg\/wp-content\/uploads\/2022\/04\/Citsmart-15-300x234.png 300w, https:\/\/redelog.rj.gov.br\/redepreg\/wp-content\/uploads\/2022\/04\/Citsmart-15-600x469.png 600w\" sizes=\"(max-width: 604px) 100vw, 604px\" \/><\/p><p style=\"text-align: justify;\"><strong>DICA:<\/strong> ap\u00f3s a cria\u00e7\u00e3o de um Ticket no CITSmart, caso o usu\u00e1rio queira uma maior celeridade na resposta, pode-se realizar contato com o 0800-978-9001, informando o c\u00f3digo do Ticket, para solicitar tratamento urgente para a resolu\u00e7\u00e3o do problema.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2545\" class=\"elementor-tab-title\" data-tab=\"5\" role=\"button\" aria-controls=\"elementor-tab-content-2545\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">5. Qual tema de servi\u00e7o utilizar pata reativar a UASG?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-2545\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"5\" role=\"region\" aria-labelledby=\"elementor-tab-title-2545\"><p style=\"text-align: justify;\">Passo 1. Segue a imagem do tema de servi\u00e7o que deve ser selecionada para reativa\u00e7\u00e3o de UASG:<\/p><p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-4954 size-full\" src=\"http:\/\/redelog.rj.gov.br\/redecompras\/wp-content\/uploads\/2022\/04\/Citsmart-16.png\" alt=\"\" width=\"349\" height=\"149\" srcset=\"https:\/\/redelog.rj.gov.br\/redepreg\/wp-content\/uploads\/2022\/04\/Citsmart-16.png 349w, https:\/\/redelog.rj.gov.br\/redepreg\/wp-content\/uploads\/2022\/04\/Citsmart-16-300x128.png 300w\" sizes=\"(max-width: 349px) 100vw, 349px\" \/><\/p><p style=\"text-align: justify;\"><strong>OBS:<\/strong> a inativa\u00e7\u00e3o de UASG ocorre quando o \u00f3rg\u00e3o\/entidade correspondente n\u00e3o utiliza o SIASG\/Compras.gov.br por pelo menos dois anos.<\/p><p style=\"text-align: justify;\">Passo 2. Ao solicitar a reativa\u00e7\u00e3o da UASG, o \u00f3rg\u00e3o\/entidade dever\u00e1 apresentar os motivos para que sua conta seja reativada e tenha a sua manuten\u00e7\u00e3o realizada:<\/p><p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-4955 size-full\" src=\"http:\/\/redelog.rj.gov.br\/redecompras\/wp-content\/uploads\/2022\/04\/Citsmart-17.png\" alt=\"\" width=\"610\" height=\"268\" srcset=\"https:\/\/redelog.rj.gov.br\/redepreg\/wp-content\/uploads\/2022\/04\/Citsmart-17.png 610w, https:\/\/redelog.rj.gov.br\/redepreg\/wp-content\/uploads\/2022\/04\/Citsmart-17-300x132.png 300w, https:\/\/redelog.rj.gov.br\/redepreg\/wp-content\/uploads\/2022\/04\/Citsmart-17-600x264.png 600w\" sizes=\"(max-width: 610px) 100vw, 610px\" \/><\/p><p style=\"text-align: justify;\">Passo 3. Na <strong>descri\u00e7\u00e3o<\/strong>, o usu\u00e1rio dever\u00e1 colocar as informa\u00e7\u00f5es do \u00f3rg\u00e3o\/entidade, por exemplo: CNPJ, endere\u00e7o, telefone, para requerer a reativa\u00e7\u00e3o da UASG, ou a sua manuten\u00e7\u00e3o, caso ocorra alguma dificuldade no acesso aos sistemas (SIASG\/Compras.gov.br).<\/p><p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-4956 size-full\" src=\"http:\/\/redelog.rj.gov.br\/redecompras\/wp-content\/uploads\/2022\/04\/Citsmart-18.png\" alt=\"\" width=\"773\" height=\"199\" srcset=\"https:\/\/redelog.rj.gov.br\/redepreg\/wp-content\/uploads\/2022\/04\/Citsmart-18.png 773w, https:\/\/redelog.rj.gov.br\/redepreg\/wp-content\/uploads\/2022\/04\/Citsmart-18-300x77.png 300w, https:\/\/redelog.rj.gov.br\/redepreg\/wp-content\/uploads\/2022\/04\/Citsmart-18-768x198.png 768w, https:\/\/redelog.rj.gov.br\/redepreg\/wp-content\/uploads\/2022\/04\/Citsmart-18-600x154.png 600w\" sizes=\"(max-width: 773px) 100vw, 773px\" \/><\/p><p style=\"text-align: justify;\">Ap\u00f3s conclu\u00edda a solicita\u00e7\u00e3o, o sistema emite novo ticket e envia e-mail tamb\u00e9m com o c\u00f3digo e as informa\u00e7\u00f5es que foram preenchidas pelo usu\u00e1rio.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2546\" class=\"elementor-tab-title\" data-tab=\"6\" role=\"button\" aria-controls=\"elementor-tab-content-2546\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">6. Qual \u00edcone selecionar para acessar as informa\u00e7\u00f5es do Sistena Integrado de Administra\u00e7\u00e3o de Servi\u00e7os Gerais - SIASG?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-2546\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"6\" role=\"region\" aria-labelledby=\"elementor-tab-title-2546\"><p style=\"text-align: justify;\">Passo 1. Segue a imagem do \u00edcone que deve ser selecionado para obter informa\u00e7\u00f5es sobre o SIASG:<\/p><p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-4957 size-full\" src=\"http:\/\/redelog.rj.gov.br\/redecompras\/wp-content\/uploads\/2022\/04\/Citsmart-19.png\" alt=\"\" width=\"293\" height=\"129\" \/><\/p><p style=\"text-align: justify;\">Al\u00e9m das op\u00e7\u00f5es de <strong>Tickets<\/strong>, na aba <strong>Conhecimentos<\/strong> h\u00e1 informa\u00e7\u00f5es detalhadas e orienta\u00e7\u00f5es relacionadas aos tickets. Na aba <strong>Avalia\u00e7\u00f5es<\/strong> \u00e9 poss\u00edvel avaliar os sistemas:<\/p><p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-4958 size-full\" src=\"http:\/\/redelog.rj.gov.br\/redecompras\/wp-content\/uploads\/2022\/04\/Citsmart-20.png\" alt=\"\" width=\"785\" height=\"295\" srcset=\"https:\/\/redelog.rj.gov.br\/redepreg\/wp-content\/uploads\/2022\/04\/Citsmart-20.png 785w, https:\/\/redelog.rj.gov.br\/redepreg\/wp-content\/uploads\/2022\/04\/Citsmart-20-300x113.png 300w, https:\/\/redelog.rj.gov.br\/redepreg\/wp-content\/uploads\/2022\/04\/Citsmart-20-768x289.png 768w, https:\/\/redelog.rj.gov.br\/redepreg\/wp-content\/uploads\/2022\/04\/Citsmart-20-600x225.png 600w\" sizes=\"(max-width: 785px) 100vw, 785px\" \/><\/p><p style=\"text-align: justify;\">Passo 2. Cada ticket auxilia no atendimento de solicita\u00e7\u00f5es espec\u00edficas, um dos principais \u00e9 <strong>Informa\u00e7\u00f5es sobre melhorias no sistema SIASG<\/strong>:<\/p><p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-4959 size-full\" src=\"http:\/\/redelog.rj.gov.br\/redecompras\/wp-content\/uploads\/2022\/04\/Citsmart-21-e1652105128959.png\" alt=\"\" width=\"200\" height=\"87\" \/><\/p><p style=\"text-align: justify;\">Passo 3. Ap\u00f3s sele\u00e7\u00e3o do ticket (acima), no campo <strong>Descri\u00e7\u00e3o<\/strong> digite a sua solicita\u00e7\u00e3o; mais abaixo, o campo para inserir <strong>arquivos<\/strong>:<\/p><p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-4960 size-full\" src=\"http:\/\/redelog.rj.gov.br\/redecompras\/wp-content\/uploads\/2022\/04\/Citsmart-22.png\" alt=\"\" width=\"776\" height=\"323\" srcset=\"https:\/\/redelog.rj.gov.br\/redepreg\/wp-content\/uploads\/2022\/04\/Citsmart-22.png 776w, https:\/\/redelog.rj.gov.br\/redepreg\/wp-content\/uploads\/2022\/04\/Citsmart-22-300x125.png 300w, https:\/\/redelog.rj.gov.br\/redepreg\/wp-content\/uploads\/2022\/04\/Citsmart-22-768x320.png 768w, https:\/\/redelog.rj.gov.br\/redepreg\/wp-content\/uploads\/2022\/04\/Citsmart-22-600x250.png 600w\" sizes=\"(max-width: 776px) 100vw, 776px\" \/><\/p><p style=\"text-align: justify;\"><strong>Pontos de Aten\u00e7\u00e3o:<\/strong><\/p><ul><li style=\"text-align: justify;\">Informa\u00e7\u00f5es sobre melhorias no sistema s\u00e3o situa\u00e7\u00f5es que os usu\u00e1rios sofrem no decorrer da utiliza\u00e7\u00e3o dos sistemas e que precisam ser verificadas pelo Servi\u00e7o Federal de Processamento de Dados &#8211; Serpro.<\/li><li style=\"text-align: justify;\">Quanto maior a quantidade de informa\u00e7\u00f5es sobre a dificuldade no acesso ao sistema SIASG\/Compras.gov.br, bem como a inclus\u00e3o do print da tela que apresentou erro, melhor.<\/li><li style=\"text-align: justify;\">Esse ticket (Informa\u00e7\u00f5es sobre melhorias no sistema SIASG) foi criado antes do ticket Erro\/Indisponibilidades &#8211; SIASG (antes mostrado na resposta da pergunta \u201cComo proceder para abertura de solicita\u00e7\u00f5es\/chamados?\u201d), por isso s\u00e3o similares.<\/li><li style=\"text-align: justify;\">Quando h\u00e1 alguma intercorr\u00eancia na execu\u00e7\u00e3o do SIASG\/Compras.gov.br, para assegurar melhor atendimento, sugere-se a cria\u00e7\u00e3o de dois chamados (iguais): um por meio do ticket I<strong>nforma\u00e7\u00f5es do <\/strong><strong>Sistema Integrado de Administra\u00e7\u00e3o de Servi\u00e7os Gerais \u2013\u00a0SIASG <\/strong>e outro por meio do ticket <strong>Erro\/Indisponibilidades \u2013 SIASG<\/strong>.<\/li><\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2547\" class=\"elementor-tab-title\" data-tab=\"7\" role=\"button\" aria-controls=\"elementor-tab-content-2547\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">7. Como proceder para solicitar suporte\/abrir chamados?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-2547\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"7\" role=\"region\" aria-labelledby=\"elementor-tab-title-2547\"><p style=\"text-align: justify;\">Para solicitar suporte, entre em contato com a <strong>Central de Atendimento ao Usu\u00e1rio do Governo Federal (0800.978.9001)<\/strong> ou consulte o <strong>v\u00eddeo tutorial do CITsmart<\/strong>.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2548\" class=\"elementor-tab-title\" data-tab=\"8\" role=\"button\" aria-controls=\"elementor-tab-content-2548\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">8. Quando recorrer ao CITSmart?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-2548\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"8\" role=\"region\" aria-labelledby=\"elementor-tab-title-2548\"><p style=\"text-align: justify;\"><span class=\"NormalTextRun SCXW123511122 BCX0\">O usu\u00e1rio ir\u00e1 utilizar o <\/span><a href=\"https:\/\/portaldeservicos.economia.gov.br\/citsmart\/login\/login.load\" target=\"_blank\" rel=\"noopener\"><span class=\"NormalTextRun SpellingErrorV2Themed SCXW123511122 BCX0\">CITSmart<\/span><\/a><span class=\"NormalTextRun SCXW123511122 BCX0\"> sempre que houver erro\/indisponibilidade do sistema, <\/span><span class=\"NormalTextRun SCXW123511122 BCX0\">erro<\/span><span class=\"NormalTextRun SCXW123511122 BCX0\"> no preenchimento de campos, <\/span><span class=\"NormalTextRun SCXW123511122 BCX0\">problemas\/altera\u00e7\u00f5es de <\/span><span class=\"NormalTextRun SCXW123511122 BCX0\">cadastros<\/span><span class=\"NormalTextRun SCXW123511122 BCX0\"> de Unidades e usu\u00e1rios<\/span><span class=\"NormalTextRun SCXW123511122 BCX0\">, etc.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2549\" class=\"elementor-tab-title\" data-tab=\"9\" role=\"button\" aria-controls=\"elementor-tab-content-2549\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">9. Quando recorrer \u00e0 Redecompras?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-2549\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"9\" role=\"region\" aria-labelledby=\"elementor-tab-title-2549\"><p style=\"text-align: justify;\"><span class=\"TextRun SCXW127702985 BCX0\" lang=\"PT-BR\" xml:lang=\"PT-BR\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW127702985 BCX0\">O usu\u00e1rio ir\u00e1 utilizar a <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW127702985 BCX0\">Redecompras<\/span><span class=\"NormalTextRun SCXW127702985 BCX0\"> sempre que houver d\u00favidas quanto a execu\u00e7\u00e3o de atividade<\/span><span class=\"NormalTextRun SCXW127702985 BCX0\">s<\/span><span class=\"NormalTextRun SCXW127702985 BCX0\"> no Sistema <\/span><a href=\"https:\/\/www.gov.br\/compras\/pt-br\" target=\"_blank\" rel=\"noopener\"><span class=\"NormalTextRun SCXW127702985 BCX0\">C<\/span><span class=\"NormalTextRun SCXW127702985 BCX0\">ompras.gov.br<\/span><\/a><span class=\"NormalTextRun SCXW127702985 BCX0\">, quanto ao funcionamento do sistema.<\/span><\/span><span class=\"EOP SCXW127702985 BCX0\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p><p>E-mail: redecompras@planejamento.rj.gov.br<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-c13006b elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"c13006b\" data-element_type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-866faa6\" data-id=\"866faa6\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-fc3c351 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"fc3c351\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1815750 elementor-widget elementor-widget-heading\" data-id=\"1815750\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-large\">Veja os v\u00eddeos do CITSmart:<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-f4c6d83 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"f4c6d83\" data-element_type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-6a4d300\" data-id=\"6a4d300\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-c884570 elementor-widget elementor-widget-video\" data-id=\"c884570\" data-element_type=\"widget\" data-settings=\"{&quot;youtube_url&quot;:&quot;https:\\\/\\\/youtu.be\\\/N4CuawEmi7U&quot;,&quot;video_type&quot;:&quot;youtube&quot;,&quot;controls&quot;:&quot;yes&quot;}\" data-widget_type=\"video.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-wrapper elementor-open-inline\">\n\t\t\t<div class=\"elementor-video\"><\/div>\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-abe51f9\" data-id=\"abe51f9\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d1dfce5 elementor-widget elementor-widget-video\" data-id=\"d1dfce5\" data-element_type=\"widget\" data-settings=\"{&quot;youtube_url&quot;:&quot;https:\\\/\\\/youtu.be\\\/kw-Hl6Z54io&quot;,&quot;video_type&quot;:&quot;youtube&quot;,&quot;controls&quot;:&quot;yes&quot;}\" data-widget_type=\"video.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-wrapper elementor-open-inline\">\n\t\t\t<div class=\"elementor-video\"><\/div>\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-c499c70 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"c499c70\" data-element_type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-6c7f8da\" data-id=\"6c7f8da\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-0a9a74b elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"0a9a74b\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-42e2c6d elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"42e2c6d\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-c3f251e elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"c3f251e\" data-element_type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-d280c8e\" data-id=\"d280c8e\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-82e8c80 elementor-widget elementor-widget-text-editor\" data-id=\"82e8c80\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong><a href=\"http:\/\/redelog.rj.gov.br\/redecompras\/pncp\/\">\u2190 PORTAL NACIONEL DE CONTRATA\u00c7\u00d5ES P\u00daBLICAS &#8211; PNCP<\/a><\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-0f6413b\" data-id=\"0f6413b\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-02b8151 elementor-widget elementor-widget-text-editor\" data-id=\"02b8151\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong><a href=\"http:\/\/redelog.rj.gov.br\/redecompras\/sistemas-da-fase-preparatoria\/\" data-wplink-edit=\"true\">SISTEMAS DE FASE PREPARAT\u00d3RIA\u00a0 \u2192<\/a><\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-1a840ed elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"1a840ed\" data-element_type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-7e532b7\" data-id=\"7e532b7\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5ba99f0 elementor-widget elementor-widget-shortcode\" data-id=\"5ba99f0\" data-element_type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\"><div class='printomatic pom-default ' id='id8427' alt='Imprimir' title='Imprimir' data-print_target='article'><\/div> <div class='printomatictext' id='id8427' alt='Imprimir' title='Imprimir' data-print_target='article'>Imprimir<\/div><div style='clear: both;'><\/div><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>O sistema Compras.gov.br oferece, atrav\u00e9s do portal de servi\u00e7os, o Sistema CITSmart \u2013 Atendimento ao Usu\u00e1rio. O CITSmart \u00e9 uma ferramenta atrav\u00e9s da qual os servidores do Estado do Rio de Janeiro utilizar\u00e3o quando ocorrer intercorr\u00eancias no acesso e na utiliza\u00e7\u00e3o do sistema Compras.gov.br Sua principal finalidade para o usu\u00e1rio servidor \u00e9 a abertura de [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-4597","post","type-post","status-publish","format-standard","hentry","category-sem-categoria"],"_links":{"self":[{"href":"https:\/\/redelog.rj.gov.br\/redepreg\/wp-json\/wp\/v2\/posts\/4597","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/redelog.rj.gov.br\/redepreg\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/redelog.rj.gov.br\/redepreg\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/redelog.rj.gov.br\/redepreg\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/redelog.rj.gov.br\/redepreg\/wp-json\/wp\/v2\/comments?post=4597"}],"version-history":[{"count":382,"href":"https:\/\/redelog.rj.gov.br\/redepreg\/wp-json\/wp\/v2\/posts\/4597\/revisions"}],"predecessor-version":[{"id":7868,"href":"https:\/\/redelog.rj.gov.br\/redepreg\/wp-json\/wp\/v2\/posts\/4597\/revisions\/7868"}],"wp:attachment":[{"href":"https:\/\/redelog.rj.gov.br\/redepreg\/wp-json\/wp\/v2\/media?parent=4597"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/redelog.rj.gov.br\/redepreg\/wp-json\/wp\/v2\/categories?post=4597"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/redelog.rj.gov.br\/redepreg\/wp-json\/wp\/v2\/tags?post=4597"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}