{"id":2617,"date":"2022-12-14T16:17:02","date_gmt":"2022-12-14T19:17:02","guid":{"rendered":"https:\/\/redelog.rj.gov.br\/redebens\/?p=2617"},"modified":"2022-12-14T16:23:24","modified_gmt":"2022-12-14T19:23:24","slug":"modelo-de-informe","status":"publish","type":"post","link":"https:\/\/redelog.rj.gov.br\/redebens\/modelo-de-informe\/","title":{"rendered":"OUVIDORIA INTERNA E TRANSPAR\u00caNCIA"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"2617\" class=\"elementor elementor-2617\" data-elementor-post-type=\"post\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-a017a73 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"a017a73\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-ce25ade\" data-id=\"ce25ade\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4cb4e67 elementor-widget elementor-widget-text-editor\" data-id=\"4cb4e67\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"mt-15 text-justify\">A Ouvidoria \u00e9 um \u00f3rg\u00e3o vinculado \u00e0 Subsecretaria de Controladoria Interna da Secretaria de Estado de Planejamento e Gest\u00e3o do Rio de Janeiro, sendo um canal de comunica\u00e7\u00e3o da sociedade com a SEPLAG-RJ, com o objetivo de contribuir para a excel\u00eancia de seus servi\u00e7os prestados e o exerc\u00edcio da cidadania por parte do usu\u00e1rio do servi\u00e7o p\u00fablico. A Ouvidoria atua em quest\u00f5es relacionadas a\u00a0<strong>procedimentos e processos internos, manifesta\u00e7\u00f5es de ouvidoria e transpar\u00eancia<\/strong>, devendo ser acionada em casos\u00a0<strong>de pedido de informa\u00e7\u00e3o, comunica\u00e7\u00f5es, den\u00fancias, elogios, reclama\u00e7\u00f5es, solicita\u00e7\u00f5es e sugest\u00f5es<\/strong>.<\/p>\n<p class=\"text-justify\">As formas de contato com a Ouvidoria s\u00e3o:<\/p>\n<p class=\"mt-20n text-justify\"><strong>Presencialmente:<\/strong>\u00a0Somente com agendamento pr\u00e9vio, por meio telef\u00f4nico.<\/p>\n<p class=\"mt-20n text-justify\"><strong>Hor\u00e1rio de Atendimento:<\/strong>\u00a010h \u00e0s 16h.<\/p>\n<p class=\"mt-20n text-justify\"><strong>Telefone:<\/strong>\u00a0(21) 2333-3322.<\/p>\n<p class=\"mt-20n text-justify\"><strong>Endere\u00e7o:<\/strong>\u00a0Av. Erasmo Braga, n\u00ba 118 \/ 2\u00b0 andar \u2013 Centro \u2013 Rio de Janeiro\/RJ \u2013 CEP: 20020-000.<\/p>\n<p class=\"mt-20n text-justify\"><strong>E-mail:<\/strong>\u00a0ouvidoria@planejamento.rj.gov.br\u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-4d9dc60\" data-id=\"4d9dc60\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-9b7ba08 elementor-widget elementor-widget-image\" data-id=\"9b7ba08\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"341\" height=\"227\" src=\"https:\/\/redelog.rj.gov.br\/redebens\/wp-content\/uploads\/2025\/05\/OUV.jpg\" class=\"attachment-large size-large wp-image-4117\" alt=\"\" srcset=\"https:\/\/redelog.rj.gov.br\/redebens\/wp-content\/uploads\/2025\/05\/OUV.jpg 341w, https:\/\/redelog.rj.gov.br\/redebens\/wp-content\/uploads\/2025\/05\/OUV-300x200.jpg 300w\" sizes=\"(max-width: 341px) 100vw, 341px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>A Ouvidoria \u00e9 um \u00f3rg\u00e3o vinculado \u00e0 Subsecretaria de Controladoria Interna da Secretaria de Estado de Planejamento e Gest\u00e3o do Rio de Janeiro, sendo um canal de comunica\u00e7\u00e3o da sociedade com a SEPLAG-RJ, com o objetivo de contribuir para a excel\u00eancia de seus servi\u00e7os prestados e o exerc\u00edcio da cidadania por parte do usu\u00e1rio do [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[11],"tags":[],"class_list":["post-2617","post","type-post","status-publish","format-standard","hentry","category-rede_bens"],"publishpress_future_action":{"enabled":false,"date":"2026-05-09 09:39:45","action":"change-status","newStatus":"draft","terms":[],"taxonomy":"category","extraData":[]},"publishpress_future_workflow_manual_trigger":{"enabledWorkflows":[]},"_links":{"self":[{"href":"https:\/\/redelog.rj.gov.br\/redebens\/wp-json\/wp\/v2\/posts\/2617","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/redelog.rj.gov.br\/redebens\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/redelog.rj.gov.br\/redebens\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/redelog.rj.gov.br\/redebens\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/redelog.rj.gov.br\/redebens\/wp-json\/wp\/v2\/comments?post=2617"}],"version-history":[{"count":49,"href":"https:\/\/redelog.rj.gov.br\/redebens\/wp-json\/wp\/v2\/posts\/2617\/revisions"}],"predecessor-version":[{"id":4238,"href":"https:\/\/redelog.rj.gov.br\/redebens\/wp-json\/wp\/v2\/posts\/2617\/revisions\/4238"}],"wp:attachment":[{"href":"https:\/\/redelog.rj.gov.br\/redebens\/wp-json\/wp\/v2\/media?parent=2617"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/redelog.rj.gov.br\/redebens\/wp-json\/wp\/v2\/categories?post=2617"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/redelog.rj.gov.br\/redebens\/wp-json\/wp\/v2\/tags?post=2617"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}